Responsible Disclosure

At Lovetts we consider the security of our systems a top priority. But no matter how much effort we put into system security, there can still be vulnerabilities present.

If you discover a vulnerability, we would like to know about it so we can take steps to address it as quickly as possible. We would like to ask you to help us better protect our clients and our systems.

Please do the following:

Do not take advantage of the vulnerability or problem you have discovered, for example by downloading more data than necessary to demonstrate the vulnerability or deleting or modifying data,
Do not reveal the problem to others until it has been resolved,
Do not use attacks on physical security, social engineering, distributed denial of service, spam or applications of third parties, and
Do provide sufficient information to reproduce the problem, so we will be able to resolve it as quickly as possible. Usually, the IP address or the URL of the affected system and a description of the vulnerability will be sufficient, but complex vulnerabilities may require further explanation.
E-mail your findings to [email protected]

What we promise:

We will respond to your report within 3 business days with our evaluation of the report and an expected resolution date,
If you have followed the instructions above, we will not take any legal action against you in regard to the report,
We will handle your report with strict confidentiality, and not pass on your personal details to third parties without your permission,
We will keep you informed of the progress towards resolving the problem,
In the public information concerning the problem reported, we will give your name as the discoverer of the problem (unless you desire otherwise), and
We strive to resolve all problems as quickly as possible, and we would like to play an active role in the ultimate publication on the problem after it is resolved.

Rewards

As a token of our gratitude for your assistance, we may offer a reward for every report of a security problem that was not yet known to us. The amount of the reward will be determined based on the severity of the issue and the quality of the report.

We ask that submissions contain the following in order to help expedite the process:

A clear description of the issue, including a possible attack scenario.
Reproduction steps that demonstrate a positive test case showing the presence of the vulnerability.
Recommended fixes, mitigations or workarounds for the reported issues.

The following potential issues are not considered in scope:

Lack of rate limiting on any resources
Password policy issues, including lack of upper limit on passwords
HTTP 404 or other error codes and pages
Banner or version disclosure of any kind
Presence of common public files, such as robots.txt
CSRF on anonymous resources, or any CSRF issue which does not include an exploit showing control over sensitive actions
Clickjacking issues, unless an exploit showing account takeover or disclosure of sensitive resources is provided
Self-XSS issues
SPF/DKIM/DMARC configuration issues
SSL issues mitigated by Cloudflare
Issues which are not practically exploitable or are already mitigated
Issues which are already known about or are in the process of being remediated