Over 94% of Companies would recommend Lovetts Solicitors for debt recovery
Lovetts Solicitors has received positive results from its Client Satisfaction Survey. Lovetts clients range from FTSE 100 companies through to SMEs. The feedback confirmed that 94% of companies would recommend Lovetts Solicitors for debt recovery.
Lovetts is committed to providing its customers with the best service and quality. In line with its commitment to continuous improvement, Lovetts looked to examine its current performance across some issues that are critical to our success.
The best way to do this was by asking its clients to participate in a Client Satisfaction Survey. The survey was completed online. As you can see below, there was a high level of satisfaction.
89% of clients were either extremely satisfied or very satisfied with Lovetts service.
Every client receives a dedicated Account Executive that is responsible for their cases. Our clients can contact this account executive to discuss their cases whenever they wish. 86% of clients found staff either extremely helpful or very helpful.
In our experience, speed is the key to debt recovery. If clients instruct us to send a letter before action (LBA) or issue a claim before 2pm we guarantee it will be sent the same day. 86% of our clients found that Lovetts follow up on requests was either extremely quick or very quick.
As mentioned above, 94% of clients would recommend Lovetts Solicitors to others in respect of recovering business debts.
Lovetts CaseManager is a unique online case management portal providing debt recovery software that puts control of the legal process back into our clients hands. CaseManager is so comprehensive that our clients can manage an entire case using only this system. It was pleasing to find that 82% of clients found CaseManager to be extremely or very user friendly.
Lovetts Managing Director, Michael Higgins, said
“These are really positive results. For over 25 years we have been determined to provide an excellent service for our client. Speed is key and we seek to be as transparent as possible through the use of our client portal CaseManager. Credit goes to all the Lovetts staff who work extremely hard and pride themselves on building great relationships with the clients.”
For every survey completed, Lovetts donated £2 to Oakleaf, which is a mental health charity Lovetts supports. They carry out fantastic work and Lovetts would like to thank all the clients that participated in the survey.