Lovetts CaseManager Satisfaction Survey Results
Lovetts online client portal, CaseManager is a unique case management portal which allows a client to have complete control over the debt recovery process. CaseManager allows clients to instruct Lovetts Solicitors and view their cases 24/7. To ensure CaseManager remains a market leading client portal for debt recovery, Lovetts is continually looking to enhance and develop it. Accordingly, Lovetts recently sent out a client satisfaction survey in order to gather our clients valuable feedback.
The results of the survey are detailed below and the feedback will enable Lovetts to provide our clients with the features and updates that they want to see. At Lovetts we want to make the debt recovery process as simple and stress free as possible. Accordingly 60% of clients that took part in the survey rated CaseManager’s ease of use either 4 or 5 stars out of 5.
66% of clients said they check case information either every time or most times that they login to CaseManager. With the remaining 33% saying they sometimes check case information. For us, this shows that this functionality is really useful and is time effective for both the client and for Lovetts as clients can simply login to their account and have their case information within seconds.
On the flip side we can see that 79% of clients that took part in the survey said that they never view auditing information or search for legal resources. Therefore this is something that we may look to remove.
Most of our clients (75%) told us that they use CaseManager either daily, weekly or monthly with the remaining 25% using CaseManager yearly. CaseManager is so useful for many different reasons, not just instructing us on a case. Clients are able to check the status of cases, run reports, make changes/updates to their account and much more on CaseManager at any point in the day. Therefore, this result is assuring to see as we can imply that the information provided on their is useful for clients.
We would like to say a huge thank you to all of the clients that took part in our survey and allowed us to gather some valuable information which can be used to improve your CaseManager experience.
For every survey completed, Lovetts donated £2 to Oakleaf, which is a mental health charity Lovetts supports. They carry out fantastic work and Lovetts would like to thank all the clients that participated in the survey.
If you have any questions above the above please do not hesitate to contact us at [email protected]